Chiredzi Branch

Summary of Key Duties and Responsibilities:

To assign and direct all work performed in the branch and to supervise all
areas of operation. To manage staff, foster a positive environment and
ensure customer satisfaction and proper branch operation. To have a handson
approach and be committed to the expansion and success of the business
by implementing strategies that increase productivity and enable sales
targets achievement.

• Manage performance of branch staff by implementing performance
  agreements to ensure clarity of vision, goals and objectives by all
  staff.
• Ensure team is clear on role expectations and compliance
  requirements in order to meet performance expectations.
• Upskill team by identifying training and learning opportunities for
  self and staff.
• Keep track of staff performance and provide regular performance
  feedback.
• Provide regular performance feedback, recognize and recommend
  for reward achievement.
• Ensure staff output is aligned to business objectives by taking
  corrective action on performance gaps and provide coaching.
• Developing, reviewing and ensuring the implementation of the
  branch retail sales plan, in line with the overall Retail Division and
  Bank’s strategy.
• Grow market share through aggressive client onboarding by
  delivering customer numbers.
• Improve customer service experience by raising awareness of
  customer feedback and influence team members to display the
  desired customer service behaviours.
• Improve customer service experience by raising awareness of
  customer feedback and influence team members to display the
  desired customer service behaviours.
• Manage relationship with key clients as measured by branch
  profitability.
• Ensure good quality lending as measured by losses and provisions
  for bad debts.
• Ensure the branch’s Cost to Income Ratio is within Retail Banking’s
  set target through identifying and effective management of cost
  drivers.
• Drive branch profitability through optimizing on high income
  earning activities.
• Ensure staff are aware of and adhering to regulatory and legislative
  requirements.
• Ensure team adherence to internal controls through the
  implementation of effective processes to prevent losses and
  potential risk.
• Ensure staff adhere to data quality standards thereby eliminating
  /reduce errors
• Take appropriate corrective action (including counselling and/or
  disciplinary hearings) output where there is non- adherence
  /compliance to procedures and service standards
• Mitigate risk by ensuring that team leaders monitor the compliance
  of branch staff to applicable operational and legislative
  requirements
  Minimum Qualifications and Experience
• Minimum degree in Business Studies, Economics, or B.Scs. or
  equivalent
• A Master in Business Administration, is required.
• Member of a related professional body
• 5 – 10 years’ experience, 5 years of which should have been at a
  managerial level preferably in the Banking and Financial services
  sector
• Supervisory experience across branch functions, for all operational
  activities in the branch
• Must be able to implement strategy by directing branch operations
  in line with the Strategic objectives of the business
• Understanding of basic accounting principles and procedures
• Excellent knowledge of retail banking products and sales processes
  across multiple channels as well as good understanding of risk
  management and procedures
• Thorough appreciation of the Building Society’s system and
  process flow
• In-Depth understanding of the Building Society’s core banking
  system FB-Equation
• Must have a good understanding of the Banking and Financial
  services sector, its trends and dynamics
• Must be good at building collaborative relationships
• Must be a good team leader with a proven track record of leading
  a successful and dynamic team
• Must have excellent communication skills and interpersonal skills
• Must have a good understanding of the prevailing social, political
  and economic environment accordingly
• Working knowledge of the Microsoft Office, MS Excel, and MS
  PowerPoint
  Interested suitably persons should forward their CV’s accompanied by an
  application letter detailing their suitability. Applications should be emailed
  to recruitment@nbs.co.zw stating the position being applied for in the
  Subject section. The closing date is Friday 26 July 2024.