To assign and direct all work performed in the branch and to supervise all areas of operation. To manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation. To have a handson approach and be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.
Manage performance of branch staff by implementing performance agreements to ensure clarity of vision, goals and objectives by all staff.
Ensure team is clear on role expectations and compliance requirements in order to meet performance expectations.
Upskill team by identifying training and learning opportunities for self and staff.
Keep track of staff performance and provide regular performance feedback.
Provide regular performance feedback, recognize and recommend for reward achievement.
Ensure staff output is aligned to business objectives by taking corrective action on performance gaps and provide coaching.
Developing, reviewing and ensuring the implementation of the branch retail sales plan, in line with the overall Retail Division and Bank’s strategy.
Grow market share through aggressive client onboarding by delivering customer numbers.
Improve customer service experience by raising awareness of customer feedback and influence team members to display the desired customer service behaviours.
Improve customer service experience by raising awareness of customer feedback and influence team members to display the desired customer service behaviours.
Manage relationship with key clients as measured by branch profitability.
Ensure good quality lending as measured by losses and provisions for bad debts.
Ensure the branch’s Cost to Income Ratio is within Retail Banking’s set target through identifying and effective management of cost drivers.
Drive branch profitability through optimizing on high income earning activities.
Ensure staff are aware of and adhering to regulatory and legislative requirements.
Ensure team adherence to internal controls through the implementation of effective processes to prevent losses and potential risk.
Ensure staff adhere to data quality standards thereby eliminating /reduce errors
Take appropriate corrective action (including counselling and/or disciplinary hearings) output where there is non- adherence /compliance to procedures and service standards
Mitigate risk by ensuring that team leaders monitor the compliance of branch staff to applicable operational and legislative requirements Minimum Qualifications and Experience
Minimum degree in Business Studies, Economics, or B.Scs. or equivalent
A Master in Business Administration, is required.
Member of a related professional body
5 – 10 years’ experience, 5 years of which should have been at a managerial level preferably in the Banking and Financial services sector
Supervisory experience across branch functions, for all operational activities in the branch
Must be able to implement strategy by directing branch operations in line with the Strategic objectives of the business
Understanding of basic accounting principles and procedures
Excellent knowledge of retail banking products and sales processes across multiple channels as well as good understanding of risk management and procedures
Thorough appreciation of the Building Society’s system and process flow
In-Depth understanding of the Building Society’s core banking system FB-Equation
Must have a good understanding of the Banking and Financial services sector, its trends and dynamics
Must be good at building collaborative relationships
Must be a good team leader with a proven track record of leading a successful and dynamic team
Must have excellent communication skills and interpersonal skills
Must have a good understanding of the prevailing social, political and economic environment accordingly
Working knowledge of the Microsoft Office, MS Excel, and MS PowerPoint Interested suitably persons should forward their CV’s accompanied by an application letter detailing their suitability. Applications should be emailed to recruitment@nbs.co.zw stating the position being applied for in the Subject section. The closing date is Friday 26 July 2024.
Thursday the 1st of April 2021 started as a normal day for Charlotte Mupure and her family. However, it didn’t end well for them after receiving a call that their home had caught fire. The situation was dire; they had lost their house and belongings.
Things started looking up for Charlotte after she was referred to the National Building Society by a friend who had benefited from a mortgage loan and was satisfied with the service experience.
Encouraged by the advice, Charlotte pursued the matter and visited NBS’ JMN Nkomo branch in Bulawayo. She was able to get a mortgage loan to rebuild her home. Speaking about the experience, Charlotte said,
“I am now a firm believer of the statement that a problem shared is half solved. After sharing my ordeal with a friend, they referred me to NBS where I got the financial assistance required to reconstruct my house. Today tremendous progress has been made at the house and my family now has a roof over their head”.
Charlotte went on to add,
“After going through the trauma of losing your house and belongings the last thing one needs is to be frustrated by processes and unfriendly service providers, but with NBS I got the best service. The Branch Manager and Customer Service Manager walked with me throughout the entire process and worked tirelessly to ensure that my paperwork was approved, and funds availed on time”.
As NBS continues its drive to empower communities in Bulawayo and across the country, SME Value Chain Financing is being availed. We have given several businesses in this important sector access to specialised banking products and services, including Order Financing and Corporate Internet Banking for convenient digital transacting.
We spoke to Bradley Sibanda, an NBS SME client based in the City of Kings (and Queens):
“As an SME, I do not have a lot of employees, so most of the work I do on my own by multi-tasking. Banking with NBS has given me an opportunity to bank-on-the-go through their Transcator App and their internet banking facility”.
“I have started to engage the bank for other services such as Order Financing and this looks promising. I am extremely happy about this. It will help grow our business as we will be able to take up larger orders knowing that NBS will assist with the finance to pay for the order.”
Started 5 years ago, the journey of growth is ongoing for NBS. The impact is being felt in the market as initiatives are taken to deliver on the promise to foster established communities. Delivery of the national mandate is definitely being realised throughout Zimbabwe.
With NBS, it will end with a home, so Switch-To-NBS today!
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