2 Posts: Teller Upcoming Chiredzi Branch

Closing date:

SCOPE OF JOB
The Teller is responsible for providing world class service by attending to teller related
transactional and banking requirements; and refer cross sell opportunities in line with
the business unit’s objectives.
KEY RESULT AREAS:
• Provide world class service to clients by greeting, listening, and asking
questions to ensure an understanding of client’s needs.
• Deliver on identified needs following the appropriate process and procedures
• Providing feedback to clients to satisfy needs, build a relationship and retain the
client.
• Authenticate clients and transactions by following relevant procedures and
policies to ensure accuracy and to prevent fraud, risks, and losses.
• Refer any occurrences outside of mandate or authentication procedure to the
Team Leader to prevent fraud, risks, and losses.
• Confirm actual cash and cheques on hand balances (could include branch
holdings / treasury) against system balances, at start of day, end of day and at
regular intervals, to ensure corrective action is taken as soon as possible (such
as investigations of inter-teller transfers).
• Adhere to intra-day and overnight limits according to policy to avoid and
minimize losses.
• Prepare all transactional documents in the required format and by the required
deadline (e.g., Cash movement vouchers, inter teller vouchers etc.).
• Stay abreast of NBS risk and compliance requirements by reading the relevant
circulars, Standing Instructions and attending sessions to remain current.
• Identify opportunities for making suggestions to better meet customer needs
and refer to the relevant area to provide sales leads to enable cross-selling of
products
• Minimize losses through cash shortages by adhering to set procedures and
guidelines
• Recover all revenues due to the bank.
Qualifications & Experience
• Minimum degree in Business Studies, Marketing or equivalent.
• A minimum of 2 years banking experience.
• Must have excellent communication and interpersonal skills.
• Working knowledge of the Microsoft Office, MS Excel, and MS PowerPoint.

Interested team members should send a detailed Curriculum Vitae,
application letter via email to recruitment@nbs.co.zw by close of
business on Friday 26 July 2024.