Once you have downloaded the application, you need to Read the NBS Mobile Banking App and Internet Banking Terms and Conditions that also include a “How to Register User Guide.”

The Transactor NBS Mobile Banking App is compatible with any Smartphone handset having: Android OS version 4.4 and above iPhone iOS 8.0 and higher versions

These are the six digits in the middle of your account number, that is xxxx-123456-xx. It is preceded by 4 numbers and followed by 2 other numbers.

Regrettably your full Customer Information has not been fully captured or your Cellphone number has changed. Contact NBS Customer Care on +263772 565 555 | +263778 167 167| +263 8677004603 or email: customercare@nbs.co.zw for assistance.

The Transactor NBS Mobile Banking App is compatible with most Android devices running on Android 4.4 and above. The NBS Mobile Banking App is compatible with iPhone devices which are running on iOS 8 and above.

You cannot. You need to take your ID and visit your Branch and update your cellphone contact details first.

Yes. You can install and activate the NBS Mobile Banking App any time after download.

No. The OTP is valid for 3 minutes only. If your OTP has expired, then you will have to initiate the registration process again.

In future, the moment you doubt the correctness of your Password, go to Forgot Password and change it. If already locked Contact NBS Customer Care on +263772 565 555 | +263778 167 167| +263 8677004603 or email: customercare@nbs.co.zw for assistance.

You may change the Internet Banking or Mobile Banking password through the Forgot Password link available on the Login page.

Yes, you can access your registered beneficiaries. You will just need to Login after installing the update.

You will just need to register again for a new mPIN using your current User ID and Password.

You can change your Login Password using the Forgot Password link or after Login by navigating to Rest Login Password link available when you click the Settings icon located in the top right section of the main Dashboard screen.

Contact NBS Customer Care on +263772 565 555 | +263778 167 167| +263 8677004603 or email: customercare@nbs.co.zw.

We request you to contact your Cellphone Mobile Network Operator immediately to disable your stolen Smartphone device’s SIM card. Contact NBS Customer Care immediately on +263772 565 555 | +263778 167 167| +263 8677004603 or email: customercare@nbs.co.zw.

Internet Banking gives you access to dual-currency services so that you can transact on both your USD and ZWL accounts. You can do balance enquiries, get electronic account statements, transfer money via RTGS or ZIPIT and transfer money between your own accounts. In addition, you can move funds from your own USD account to your own ZWL account at the prevailing currency exchange rate (one-way switching).