Chiredzi Branch

Summary of Key Duties and Responsibilities:

To assign and direct all work performed in the branch and to supervise all
areas of operation. To manage staff, foster a positive environment and
ensure customer satisfaction and proper branch operation. To have a handson
approach and be committed to the expansion and success of the business
by implementing strategies that increase productivity and enable sales
targets achievement.

• Manage performance of branch staff by implementing performance
  agreements to ensure clarity of vision, goals and objectives by all
  staff.
• Ensure team is clear on role expectations and compliance
  requirements in order to meet performance expectations.
• Upskill team by identifying training and learning opportunities for
  self and staff.
• Keep track of staff performance and provide regular performance
  feedback.
• Provide regular performance feedback, recognize and recommend
  for reward achievement.
• Ensure staff output is aligned to business objectives by taking
  corrective action on performance gaps and provide coaching.
• Developing, reviewing and ensuring the implementation of the
  branch retail sales plan, in line with the overall Retail Division and
  Bank’s strategy.
• Grow market share through aggressive client onboarding by
  delivering customer numbers.
• Improve customer service experience by raising awareness of
  customer feedback and influence team members to display the
  desired customer service behaviours.
• Improve customer service experience by raising awareness of
  customer feedback and influence team members to display the
  desired customer service behaviours.
• Manage relationship with key clients as measured by branch
  profitability.
• Ensure good quality lending as measured by losses and provisions
  for bad debts.
• Ensure the branch’s Cost to Income Ratio is within Retail Banking’s
  set target through identifying and effective management of cost
  drivers.
• Drive branch profitability through optimizing on high income
  earning activities.
• Ensure staff are aware of and adhering to regulatory and legislative
  requirements.
• Ensure team adherence to internal controls through the
  implementation of effective processes to prevent losses and
  potential risk.
• Ensure staff adhere to data quality standards thereby eliminating
  /reduce errors
• Take appropriate corrective action (including counselling and/or
  disciplinary hearings) output where there is non- adherence
  /compliance to procedures and service standards
• Mitigate risk by ensuring that team leaders monitor the compliance
  of branch staff to applicable operational and legislative
  requirements
  Minimum Qualifications and Experience
• Minimum degree in Business Studies, Economics, or B.Scs. or
  equivalent
• A Master in Business Administration, is required.
• Member of a related professional body
• 5 – 10 years’ experience, 5 years of which should have been at a
  managerial level preferably in the Banking and Financial services
  sector
• Supervisory experience across branch functions, for all operational
  activities in the branch
• Must be able to implement strategy by directing branch operations
  in line with the Strategic objectives of the business
• Understanding of basic accounting principles and procedures
• Excellent knowledge of retail banking products and sales processes
  across multiple channels as well as good understanding of risk
  management and procedures
• Thorough appreciation of the Building Society’s system and
  process flow
• In-Depth understanding of the Building Society’s core banking
  system FB-Equation
• Must have a good understanding of the Banking and Financial
  services sector, its trends and dynamics
• Must be good at building collaborative relationships
• Must be a good team leader with a proven track record of leading
  a successful and dynamic team
• Must have excellent communication skills and interpersonal skills
• Must have a good understanding of the prevailing social, political
  and economic environment accordingly
• Working knowledge of the Microsoft Office, MS Excel, and MS
  PowerPoint
  Interested suitably persons should forward their CV’s accompanied by an
  application letter detailing their suitability. Applications should be emailed
  to recruitment@nbs.co.zw stating the position being applied for in the
  Subject section. The closing date is Friday 26 July 2024.

We are thrilled to present our NBS Glaudina Flats, an unparalleled investment opportunity for you to forge an everlasting legacy. Committed to fulfilling your aspirations of property ownership, our brand-new development is under construction, designed to surpass your expectations, and provides exceptional features that will instill a sense of pride and security.

Key Investment Highlights:

Manageable Deposit: Secure your investment with a reasonable 40% down payment.

Competitive Interest Rate: Take advantage of a lucrative 15% interest rate that ensures affordability and financial stability.

Flexible Tenure: 5 years tenure.

This outstanding opportunity should not be overlooked. Contact us today to gather comprehensive information about Glaudina Flats and embark on an extraordinary journey towards real estate investment.

Reach out to us on: 0778 167 167 or 0772 565 555.

We understand that acquiring your dream property involves more than just the physical asset. Therefore, our seasoned Senior Public Relations Specialist, Kevin Mwenye, is devoted to expertly guiding you through every step of the investment process. To gain an in-depth understanding of the remarkable investment opportunity that awaits you, we invite you to watch our informative video showcasing Glaudina Flats https://youtu.be/iIssXUxle70.

Prepare to be captivated as you catch a glimpse of our magnificent development. We cannot wait to welcome you onboard as a valued investor for your dream property. Together, let us embark on a authentic journey toward affordable and high-quality housing solutions tailored to meet your needs.

Bank #Build #goBeyond

We were honored to attend the Banking Association of Zimbabwe’s PR and Communication Committee first Quarter meeting this week, held at the NMB head office. As NBS, we are committed to upholding our values and playing a pivotal role in the Zimbabwean banking sector as a key stakeholder. Our conglomerate contributions, alongside other prominent banking stakeholders, are aimed at fostering better communication and understanding for all.

At NBS, we believe in the power of effective communication and collaboration to drive positive change within the banking industry. Our presence at the BAZ meeting signifies our dedication to engaging with our stakeholders and being a strong voice within the banking community. In line with our values we strive to build connections and go beyond expectations in all aspects of our banking operations.

As we look forward to continuing our engagement being part of the BAZ Pr and Communications committee and our fellow banking partners, we remain committed to sharing our values and expertise to enhance banking communication in Zimbabwe. Together, we can work towards a brighter future for the banking sector and the communities we serve.

Bank #Build #goBeyond

When tragedy struck and Jabulani lost his father, the future seemed grim for him and his siblings. With dreams of a brighter future through education, the burden of school fees weighed heavily on their mother, Nokuthula, who worked tirelessly as a school clerk. Despite their circumstances, she was determined to give her children the education they deserved.

As an NBS account holder for less than a year, she heard about the savings accounts and school fees loans offered by NBS. With a glimmer of hope, she visited the bank and found the support she desperately needed. The safety net provided by NBS not only allowed her to borrow at affordable rates but also gave her the confidence to invest in her children’s future.

One day, Nokuthula sat down with the customer relations manager at NBS, pouring her heart out about her struggles and worries for her children’s education. The manager listened intently and then gently shared, “At NBS, we understand the value of education and the importance of supporting families like yours. We offer school fees loans to ease the financial burden and savings accounts to help you plan for the future.” Nokuthula’s eyes filled with tears of gratitude as she realized the possibilities ahead.

Today, Jabulani is pursuing his engineering degree, his siblings are thriving in school, and Nokuthula has received the financial support needed to grow her business. Through NBS, this family found a lifeline in their time of need, unlocking endless possibilities for a brighter tomorrow.

“Thanks to NBS, my children have a chance at a better future,” Nokuthula exclaimed with a smile. “The support and guidance I received transformed our lives in ways I never imagined. NBS is more than a bank – it’s a partner in our journey to success.”

Let NBS be your beacon of hope, offering not just financial assistance but a promise of a better future. Join us and discover the transformative power of our savings accounts and school fees loans. Together, we can turn dreams into reality.

For more information contact us, let us embrace this purposeful financial journey together with you:

Contact center: 0778 167 167 || 0772 565 555

Bank #Build #goBeyond

Understanding the Implications of Money Laundering including Illegal Dealing in Foreign Currency

ZiG FAQs

To all our stakeholders and valued customers, stay informed about the new ZiG currency with this update on responses to frequently asked questions (FAQs) about the conversion to ensure a hassle-free adjustment period.

Contact us for any further questions:

Contact Centre:
0778167167 | 0772 565 555
customercare@nbs.co.zw

As NBS, the fast-growing building society in Zimbabwe, we are excited to reflect & stamp our mandate and footprint in the market with our strong rising presence in housing delivery strengthened by our new projects currently selling on the market such as our projects in Glaudina, Tynwald, Borrowdale in Harare and Batanai in Chinhoyi as well as the upcoming Plumtree project. We are truly excited about our engagement with our individual, public, and private stakeholders. This going forward signifies a changing narrative on authentically contributing to the National Housing stock emphasising on affordable housing solutions and access to finance, thus empowering more people to achieve their homeownership dreams which is what we stand For in 2024 and Beyond.

Through commitment, courage, creativity, and caring, we have projected to further extend our influence, not only by deepening our geographical footprint but also by enhancing offerings in housing finance. This move which is part of our mandate to provide valuable opportunities for affordable housing, aimed at bridging the gap and ultimately contributing to the growth of all our stakeholders and clients from all walks of life. Furthermore, we aim to strengthen our corporate promise, reinforcing our commitment to providing sustainable housing solutions and financial services to a broader demographic while focusing on our vision of being your preferred provider of affordable housing and financial services by 2030. Going forward, we are truly excited about our engagement with our individual, public and private stakeholders. This signifies a changing narrative on bridging the gap for individuals aspiring and looking for affordable housing solutions.

We are pleased to advise the introduction of our NBS Funeral Cash Plan (FCP).  This insurance product gives peace of mind by providing an immediate lump sum cash payout upon the death of a beneficiary. 

You can get USD1,000 tax-free paid out within 24 hours of notifying us of the death of a beneficiary, irrespective of the cause of death.  What’s more, there are no restrictions on how you use the money, for example, to buy groceries, to cover hospital bills, to purchase a tombstone or to pay school fees and rentals.

The launch of our NBS FCP is set to empower people to prepare for the future, whether you are an NBS client or non-account holder.  There are no medical requirements to be met to sign-up for this product, which is offered in partnership with Fidelity Life Assurance.  Cover starts from USD1 per month, per person and it is instant, upon payment of premiums. 

The product is also flexible, offering beneficiaries the option to get Funeral Services from Fidelity Life Funeral Services, at affordable rates, in lieu of the cash payout.  In addition, when needed, there is a grace period for non-payment of premiums.

The NBS FCP empowers by preparing for life’s eventualities. 

National Building Society (NBS) is on an aggressive drive to ensure financial inclusion for all Zimbabweans across the country.  We are taking our brand to the people, giving individuals and businesses access to appropriate, affordable, and timely financial solutions. 

Banking On The Wheels is being conducted as a roadshow, with NBS visiting the homes, business spaces, and social areas of target beneficiary groups.   People can expect exciting engagements, including live musical and dancing performances.  Over and above this, we are giving valuable information about NBS to the public and educating people on the various ways that we can put a roof over your head.  Prospective customers can also open bank accounts, such as the NBS Insta-Save with no frills, the Ahoyi for tertiary students and the Easy Transact for civil servants.  What’s more, there are fantastic prizes to be won!

NBS is especially targeting Zimbabweans in the informal sector, civil servants, students, and low-income earners.  Therefore, Banking On The Wheels has been activated in areas such as Mbare, Chitungwiza and Highfields in Harare as well as in the Central Business Districts of Bulawayo, Mutare and Gweru.  All the activations are taking place in high-traffic areas throughout the country, namely by healthcare facilities, within industrial areas, and at farms – in the Lowveld NBS currently has a team operating.  

Look out for the buzz and opportunities available when NBS Banking On The Wheels comes to your area.