NBS Transactor USSD Mobile Banking Terms and Conditions

NBS Transactor USSD Mobile Banking Terms and Conditions

NBS Transactor USSD Mobile Banking Terms and Conditions

Before you start using the National Building Society USSD Mobile Banking Services

Please read and accept these Terms and Conditions to use the National Building Society (“NBS”) USSD Mobile Banking Services:

1. You can use the NBS USSD Mobile Banking Service to:

    1.1. View products and services offered by National Building Society (NBS)

    1.2. Make payments and move money between your bank accounts and to other Account holders at NBS and other Banks in Zimbabwe

    1.3. Give us payment and other instructions on your bank account including ZIPIT transfers

    1.4. Confirm your instructions through the mobile Personal Identification Number (mPIN)

2. Who can use the NBS USSD Mobile Banking Service?

    2.1. It is used only by registered NBS customers for transactional use

    2.2. It is available to all Feature Phone (Kambudzi) and Smartphone Users.

3. The Mobile Devices it works on

    3.1. It is available to all Feature Phone (Kambudzi) and Smartphone Users.

4. What does it cost?

    4.1. We may charge you for certain transactions depending on the services you've chosen. All charges and tariff information is available on our website at https://www.nbs.co.zw/rates&fees

    4.2. Your internet or network service provider may also charge you for using data on your smartphone or tablet

5. How to register for the NBS USSD Mobile Banking Service

    STEP 1 Complete the Registration Form that is available from all NBS Branches

    STEP 2 Present the completed Registration Form together with your ATM Card and ID Document to an NBS Customer Services Officer

    STEP 3 Customer Services Officer reviews Registration Form, obtains approval and registers Customer on SMPP Mobile Banking Manager

    STEP 4 Customer to receive a One Time Password (OTP)

    STEP 5 Customer to Dial *202# and enter the OTP and create their new mPIN

    STEP 6 Registration is complete. Customer can now Dial *202# and enter their new mPIN to access services

Conditions for using the NBS USSD Mobile Banking Services

Use these services only for your convenient Online real-time Banking.

6. Using the NBS USSD Mobile Banking Services

  • Only use the NBS USSD Mobile Banking service to view your bank accounts and related services, make payments, transfer money or give us instructions through the mobile phone
  • Don’t use the NBS USSD Mobile Banking service to commit any illegal acts
  • Make sure you abide with all other Terms and Conditions that apply to the use of all other products and services you use through the NBS USSD Mobile Banking service

NBS USSD Mobile Banking Risks and Security

Please inform us immediately, should your account details or any other information about you change.

7. NBS USSD Mobile Banking Risks and Security

    7.1. The NBS USSD Mobile Banking service gives you access to your personal bank accounts, so you need to ensure no one else sees or uses your secret mPIN to log into your account.

    7.2. Never give anyone else your mPIN or other security details. If you suspect that someone else knows them, call our Customer Care Centre immediately on +2638677004603 or email: customercare@nbs.co.zw

    7.3. If you do not inform us, we will not be able to investigate and consider any request for compensation, if someone takes money from your account because they knew your account details

    7.4. Always keep your cellphone or tablet secured through the use of a passcode.

    7.5. Please close the NBS USSD Mobile Banking service access after use and when not using it.

    7.6. Don’t let anyone see your mPIN when you are entering it on your Mobile Phone

    7.7. NBS will never phone you or send you an email asking for your security details, nor will we ever ask anybody to do this for us. If anyone contacts you asking for your security details, they may be a fraudster.  please call us immediately on +2638677004603 or email: customercare@nbs.co.zw.

What you also need to know

Use all available NBS Communication channels to inform us of any activity that requires our attention.

8. Changes to NBS USSD Mobile Banking service and our Terms and Conditions

8.1. If we need to change anything about the NBS USSD Mobile Banking service, we’ll tell you about the change in advance (if it negatively affects how you use the NBS USSD Mobile Banking service) or we’ll tell you after we make the change (if it benefits you or doesn’t affect how you use NBS USSD Mobile Banking service). We’ll send you a text or alert or display a message about the change when you next use the NBS USSD Mobile Banking service. If there’s anything we need you to agree, we might ask you to read and accept a message on your screen to continue using the NBS USSD Mobile Banking service

9. Contacting you

9.1. From time to time, we may contact you about the NBS USSD Mobile Banking service by email, text or other messages or by telephone or post

9.2. Sometimes, these may be marketing messages. If you do not want to receive them, you can tell us at any time by contacting us on +2638677004603 or email customercare@nbs.co.zw

10. If things go wrong

10.1. If something goes wrong and it’s our fault, the terms of our agreement for your account ('the Account Terms and Conditions') explain when you can claim back from us if you lose money because of something that’s our fault.

10.2. There are some things that we’re not responsible for because they’re out of our control or it relates to how your phone or tablet works. We cannot be responsible if you lose money because:

10.2.1. you cannot access the NBS USSD Mobile Banking service for any reason or it’s slow

10.2.2. the NBS USSD Mobile Banking service doesn’t work as you expect, does not meet your requirements or contains errors or defects

10.2.3. we are prevented from providing any service in part or in full because of something a third party does

11. Acceptance of the terms of the service

The Customer declares that after reading and comprehending the terms of the NBS USSD Mobile Banking service “I Agree” means that he/she has expressly and unconditionally accepted these terms as well as NBS’s General Terms and Conditions and the framework contract for payment services, as is in force from time to time and as implemented.